Discover
Bringing new opportunities to light
We’ll work with you to explore the facets of your business with a fresh perspective. Our personal, consultative approach fosters long-term partnerships with our clients. A comprehensive understanding of your audience, business and technical requirements & goals marks our path for success.
The Discovery Session
Our goal is to become experts on your business.
Our discovery session is tailored for each project. Our conversation will include:
- Company history, mission and values
- Your customers’ preferences and motivations
- Project objectives
- Creative and technical requirements
We'll deliver prioritized requirements and user stories to make sure we have all the details.
Research services
Stakeholder and customer research
Surveys, interviews and focus groups can validate your assumptions and uncover new insights. By asking the right questions we’ll give you the reliable data you need to make those tough decisions.
Usability testing
Confidently deliver a meaningful, satisfying and efficient experience to your customers. Usability testing provides a way for target users to test drive an interactive prototype and provide their honest opinions and suggestions. A detailed testing report will guide decisions on features, workflow and planning for optimization.
Analysis Services
Persona development
Uncover your users' needs, expectations and goals to provide clear guidance for crafting the best user experience. Personas are based on in-depth interviews and research.
Task flows
How can you make sure your application provides an intuitive user experience? We provide a good starting point by examining the user's pathways to reaching their goal, and identifying potential obstacles.
Journey mapping
We’ll identify and evaluate each touch-point your target customers have with your business throughout the customer relationship lifecycle, highlighting recommendations to elevate the customer experience.
Process mapping
Interviews with stakeholders from different roles are used as the foundation to distill business processes into an easy-to-understand diagram with KPIs, statuses, timing, tasks and system functions. Identify gaps, risks and opportunities for improvement.